These updates are available on the beta channel.
A full queue-analytics experience for hunt groups and call queues:
Searchable finder for every queue, including zero-volume ones.
Fleet-wide overview table with health indicators.
Detail view with SLA metrics, member-level stats, and one-click drill-down into the underlying calls.
Compare up to five queues side by side.
Dormant-queue detection for queues with no activity.
Export or schedule any queue view.
Live wallboard for real-time monitoring.
See configuration drift in context — compare snapshots, browse changed objects, search across configuration, review the change timeline, and track posture trends from the new overview experience.
Build an as-built view — assemble a current configuration picture from the available inventory and evidence instead of piecing it together manually.
Restore with safeguards — preview the proposed changes, review conflicts and dependencies, edit the selection, and run the restore through the server-side planner with live progress, stale-preflight warnings, and an explicit confirmation before destructive deletes.
Live RIS by node — probe individual nodes directly from the phone details view, with a clear warning when discovery finds a missing CmNode.
More useful remote-control feedback — command state now moves through accepted, dispatched, capture, correlated, stalled, and failed stages, with a recent event timeline and clearer tactile and keyboard feedback.
Raw RIS export for support — administrators can download the raw RIS request/response and optional parsed node data for troubleshooting without treating the export as configuration truth.
One Notify workspace — Console, Scenarios, Paging Groups, Audio, and Delivery now share a single hub with consistent navigation and premium access handling.
Recipient groups — create reusable audiences containing phones, contacts, nested groups, phone groups, or saved phone rules, then target them directly from the scenario wizard.
Escalation policies — define retry timing, actions, priorities, target groups, and administrator notification behavior, then attach the policy to a paging scenario.
Launch-time variables — fill in {{key}} placeholders when launching a scenario, with a live message preview and validation before sending.
Richer delivery views — delivery analytics now show KPI cards and separate Webex, Microsoft Teams, and email outcomes so it is easier to see what was delivered and where attention is needed.
Repeat caller reporting — the “Repeat Callers by Hunt Group” view now opens by default, so you can immediately see repeat-contact patterns and likely first-call-resolution gaps by queue.
Windowed First Call Resolution — a dedicated report detects genuine callbacks within a 24-hour window and attributes each repeat contact back to the queue from the caller’s first contact.
Report catalog guide — each report now has a detail drawer explaining what question it answers, what each column means, and sample output, with a one-click button to jump straight into the Report Builder using sensible defaults.
Server-rendered PDF exports — reports now advertise their actual export readiness and entitlements, and PDF generation runs through the server-authoritative export path from the catalog, results menu, and export dialog.
History freshness at a glance — the History page now shows ingest posture and useful empty states instead of leaving it unclear whether data is still arriving.
More flexible CUBE history filters — Policy History and Reputation History now support selecting multiple CUBEs, including an explicit “No CUBE context” option, and CSV exports preserve the same filter.
Richer cube diag bundles — the CLI diagnostic collector now supports optional packet capture and SQL distress signals for deeper field troubleshooting.
Related CUBE legs in Teams call detail — jump from a Teams call to the related CUBE legs and their surrounding context.
More efficient CUBE dashboards — redundant CUBE/XCC dashboard requests are now deduplicated.
Broader greeting codec support — greeting audio now supports G.729 and G.722 in addition to G.711.
HTTP or HTTPS proxy support — the appliance now works reliably behind a corporate proxy.
Failed-upgrade diagnostics — when an upgrade fails, the appliance automatically captures logs from the affected services plus a full diagnostic bundle, so the cause is available immediately.
Missed-call actions work again — Call Back and Message links in missed-call alert emails now reach their signed server-side actions instead of opening a dead SPA route.
Also shipping on stable:
Policy history and table exports follow Org Settings timezone — CSV downloads and on-screen timestamps use the appliance timezone instead of UTC or the browser clock.
More dependable Policy History filters — filters now match any reputation signal attached to an event.
More accurate call-quality reporting — media-less XCC disconnects no longer create placeholder MOS scores, so quality graphs and averages reflect calls with actual media statistics.
Safer upgrades — interrupted alarm data updates can now resume safely.
Stronger runtime security — the web runtime removes dormant operating-system packages and uses updated Chromium and runtime dependencies.
If you are interested in testing new features, update to beta with:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update beta