This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
Call Telemetry 0.8.6.17 is a maintenance release focused on accurate reporting and more reliable call handling.
Fixed
TrueSpam usage timelines and exports now align with the organization timezone, including repeated daylight-saving fall-back hours and legacy timezone names.
XCC disconnects with a missing or zero duration no longer receive a misleading MOS score. Positive-duration calls continue to be scored normally.
Adding or editing webhook headers no longer submits the form unexpectedly, preserving in-progress webhook settings.
Policy requests without an API key now return an authorization response instead of a server error.
After a BIB greeting disconnects, later CTI calls resume policy evaluation and automatic greetings instead of remaining in the previous BIB state.
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.17
For details, see docs.calltelemetry.com/troubleshoot/upgrade
This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
Fixed
A network address configured with ct network address now survives a reboot. Previously, the appliance could revert to a DHCP-assigned address after restarting even after a static address had been set.
Security
The appliance web image now ships on an updated base image, resolving security CVEs.
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.16
For details, see docs.calltelemetry.com/troubleshoot/upgrade
These updates are available on the beta channel.
A full queue-analytics experience for hunt groups and call queues:
Searchable finder for every queue, including zero-volume ones.
Fleet-wide overview table with health indicators.
Detail view with SLA metrics, member-level stats, and one-click drill-down into the underlying calls.
Compare up to five queues side by side.
Dormant-queue detection for queues with no activity.
Export or schedule any queue view.
Live wallboard for real-time monitoring.
See configuration drift in context — compare snapshots, browse changed objects, search across configuration, review the change timeline, and track posture trends from the new overview experience.
Build an as-built view — assemble a current configuration picture from the available inventory and evidence instead of piecing it together manually.
Restore with safeguards — preview the proposed changes, review conflicts and dependencies, edit the selection, and run the restore through the server-side planner with live progress, stale-preflight warnings, and an explicit confirmation before destructive deletes.
Live RIS by node — probe individual nodes directly from the phone details view, with a clear warning when discovery finds a missing CmNode.
More useful remote-control feedback — command state now moves through accepted, dispatched, capture, correlated, stalled, and failed stages, with a recent event timeline and clearer tactile and keyboard feedback.
Raw RIS export for support — administrators can download the raw RIS request/response and optional parsed node data for troubleshooting without treating the export as configuration truth.
One Notify workspace — Console, Scenarios, Paging Groups, Audio, and Delivery now share a single hub with consistent navigation and premium access handling.
Recipient groups — create reusable audiences containing phones, contacts, nested groups, phone groups, or saved phone rules, then target them directly from the scenario wizard.
Escalation policies — define retry timing, actions, priorities, target groups, and administrator notification behavior, then attach the policy to a paging scenario.
Launch-time variables — fill in {{key}} placeholders when launching a scenario, with a live message preview and validation before sending.
Richer delivery views — delivery analytics now show KPI cards and separate Webex, Microsoft Teams, and email outcomes so it is easier to see what was delivered and where attention is needed.
Repeat caller reporting — the “Repeat Callers by Hunt Group” view now opens by default, so you can immediately see repeat-contact patterns and likely first-call-resolution gaps by queue.
Windowed First Call Resolution — a dedicated report detects genuine callbacks within a 24-hour window and attributes each repeat contact back to the queue from the caller’s first contact.
Report catalog guide — each report now has a detail drawer explaining what question it answers, what each column means, and sample output, with a one-click button to jump straight into the Report Builder using sensible defaults.
Server-rendered PDF exports — reports now advertise their actual export readiness and entitlements, and PDF generation runs through the server-authoritative export path from the catalog, results menu, and export dialog.
History freshness at a glance — the History page now shows ingest posture and useful empty states instead of leaving it unclear whether data is still arriving.
More flexible CUBE history filters — Policy History and Reputation History now support selecting multiple CUBEs, including an explicit “No CUBE context” option, and CSV exports preserve the same filter.
Richer cube diag bundles — the CLI diagnostic collector now supports optional packet capture and SQL distress signals for deeper field troubleshooting.
Related CUBE legs in Teams call detail — jump from a Teams call to the related CUBE legs and their surrounding context.
More efficient CUBE dashboards — redundant CUBE/XCC dashboard requests are now deduplicated.
Broader greeting codec support — greeting audio now supports G.729 and G.722 in addition to G.711.
HTTP or HTTPS proxy support — the appliance now works reliably behind a corporate proxy.
Failed-upgrade diagnostics — when an upgrade fails, the appliance automatically captures logs from the affected services plus a full diagnostic bundle, so the cause is available immediately.
Missed-call actions work again — Call Back and Message links in missed-call alert emails now reach their signed server-side actions instead of opening a dead SPA route.
Also shipping on stable:
Policy history and table exports follow Org Settings timezone — CSV downloads and on-screen timestamps use the appliance timezone instead of UTC or the browser clock.
More dependable Policy History filters — filters now match any reputation signal attached to an event.
More accurate call-quality reporting — media-less XCC disconnects no longer create placeholder MOS scores, so quality graphs and averages reflect calls with actual media statistics.
Safer upgrades — interrupted alarm data updates can now resume safely.
Stronger runtime security — the web runtime removes dormant operating-system packages and uses updated Chromium and runtime dependencies.
If you are interested in testing new features, update to beta with:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update beta
This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
Maintenance follow-up to 0.8.6.14 — internal software package updates.
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.15
For details, see docs.calltelemetry.com/troubleshoot/upgrade
This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
Fixed
Policy History filters now match any reputation signal attached to an event. Filtering by a classification no longer omits events that also contain a higher-priority signal.
Upgrades now resume safely when a recovered appliance already has part of the alarm-fingerprint database update, preventing the service from failing to start.
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.14
For details, see docs.calltelemetry.com/troubleshoot/upgrade
This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
This maintenance release restores the action links in missed-call alert emails for appliances on the 0.8.6 stable line.
Fixed
Missed-call email action links. The Call Back and Message buttons now use the signed server-side redirect, so they reach the intended phone or messaging action instead of stopping at a browser-only link.
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.13
For details, see docs.calltelemetry.com/troubleshoot/upgrade
This maintenance release is available on the stable channel for appliances on the 0.8.6 line.
This maintenance release improves support/help access, offline and update upgrades, and MOS quality graphs so media-less calls no longer drag averages down. Appliances should pin to 0.8.6.12 (exact version).
Fixed
Promote postgres-bitnami-convert.sh (and related install helpers) from the release bundle during Go ct update / ct offline apply, so Postgres Bitnami data-dir repair no longer fails with a missing helper
Sync EXTERNAL_IP from /etc/network-environment into .env before offline apply compose restart, so apply no longer fails on missing network vars
Stop media-less XCC disconnects from inventing a MOS score (often 1.0), so quality graphs and averages only include calls that actually had media stats
Use the native Productlane support widget for in-app help and feedback (no separate custom feedback dialog)
Point appliance update changelog links at the support portal
To upgrade:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update 0.8.6.12
For details, see docs.calltelemetry.com/troubleshoot/upgrade
This maintenance release is available on the stable channel for appliances on the 0.8.6 line. It improves policy history reporting and hardens long-running upgrades that rebuild large materialised views.
Enhancement: Policy history detail template on the 0.8.6 MV backend.
Fix: Prevent NUMERIC(8,2) duration overflow during materialised-view migrate. Appliance upgrades that rebuild call quality (CMR) summaries no longer fail mid-migration with a database numeric overflow.
Update with:
sudo curl -fsSL https://get.calltelemetry.com | sudo sh -s -- update stable